Helpful Tips for Prompt Support
Please make sure to provide any useful/relevant details that will be helpful in troubleshooting your situation.
Information such as:
- Whether or not you are already connected to a WiFi network in your location
- You are successfully connected to the IVC VPN (for access to internal sites that aren't available off-campus)
- Or if you are using RDP (Remote Desktop to your Work PC).
Will all be useful to make sure and provide in addition to the specific Issue Details.